Refund & cancellation policy
Effective 15 September 2026
Legal Process Intake ($14.99, one-time)
This fee covers the initial intake review, document checklist, and reporting-route guidance only. If our team has not yet started reviewing your submission, email support@bittuicloud.com within 7 days of purchase for a full refund. Once a case analyst has begun reviewing your submission or has posted an update to your case, the intake fee is non-refundable, since the work described has already been delivered.
Advanced Case Support ($150 per specialist)
This is billed per specialist assigned to your case, up to 10. Refunds are available for any specialist slot not yet assigned to active work, requested within 7 days of purchase. Once a specialist has been assigned and has begun document, evidence, or reporting coordination on your case, that portion of the fee is non-refundable.
Website Design Plan ($799 setup + $349/month)
The $799 setup fee covers initial scoping and the start of design work. It is refundable in full only if requested before any design or development work has begun. Once work has started, the setup fee becomes non-refundable, reflecting the time already committed by the engineering team. The $349 monthly fee covers that calendar month's hosting, maintenance, and support; it is not prorated or refunded for partial months. Cancel any time from your customer portal or by emailing support@bittuicloud.com — cancellation stops future monthly charges but does not refund the current billing period.
How to request a refund or cancellation
Email support@bittuicloud.com from the address on your account, with your case reference or payment ID from the customer portal. We aim to respond within 3 business days. Approved refunds are returned to the original payment method through our payment processor, Dodo Payments, and typically appear within 5–10 business days depending on your bank.
Disputes and chargebacks
If something looks wrong with a charge, contact us first — most issues are resolved faster through direct support than through a card dispute, and a chargeback can pause access to your account while it is investigated. This does not limit any right you have to dispute a charge with your bank or card issuer.
Case Support Operations disclaimer
A refund of service fees is separate from, and does not imply, any outcome for your underlying case. Case-support specialists are not attorneys, do not provide legal advice or representation, and cannot guarantee fund recovery, an investigation, or any particular result.